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Commission staff will investigate complaints regarding construction, installation, customer service, billings, etc., and work with the cable company toward resolution. Complaint advice is also available to subscribers of non-cable television video providers, including satellite, master antenna, and direct broadcast.

Your inquiries and concerns are important to the Commission and helps staff monitor the performance of cable companies. Since the Commission does not have direct access to cable company records or operations, many issues are only brought to the Commission's attention by cable subscribers.

• The Commission accepts complaints by telephone, fax, e-mail or through our Online Complaint Submission Form.
  
  
  
  
  

• Complaint resolution computerized tracking.
• Weekly reminders to cable companies regarding pending complaints.
• The cable company should respond to you, giving you an opportunity to argue and negotiate an appropriate resolution of your complaint.
• The cable company should respond to you within 10 business days (actual resolution may be longer).
• If you are still unsatisfied after the cable company’s response, Commission staff is available to discuss the details and possible additional action.

Federal Code, court decisions, and local government ordinance and regulations provide various guidelines and requirements for cable television operators. Additionally, many areas of their business practices and policies are not regulated. Thus, direct action by the Commission can be varied. However, even in areas where no regulations exist, Commission staff is committed to assist you in obtaining a response or resolution whenever possible.