Commission staff will investigate complaints regarding construction, installation, customer service, billings, etc., and work with the cable company toward resolution. Complaint advice is also available to subscribers of non-cable television video providers, including satellite, master antenna, and direct broadcast.
Your inquiries and concerns are important to the Commission and helps staff monitor the performance of cable companies. Since the Commission does not have direct access to cable company records or operations, many issues are only brought to the Commission's attention by cable subscribers.
Federal Code, court decisions, and local government ordinance and regulations provide various guidelines and requirements for cable television operators. Additionally, many areas of their business practices and policies are not regulated. Thus, direct action by the Commission can be varied. However, even in areas where no regulations exist, Commission staff is committed to assist you in obtaining a response or resolution whenever possible.
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Sacramento Metropolitan Cable Television Commission ▪ 799 G Street, 4th Floor ▪ Sacramento, CA 95814-1212 ▪ 916-874-6661 ▪ 916-854-9666 (FAX)